1. Browse our products at www.mode-rne.com and ADD TO CART
  2. Once done shopping, click on CHECKOUT.
  3. Confirm your orders and press continue to CHECKOUT
  4. Fill in all information required for shipping and address then press CONTINUE.
  5. Make payment and PLACE ORDER.
  6. You will get a confirmation email in the email address account you provided.
  7. You can use the given reference number to track if the product is PROCESSED, ENROUTE or DELIVERED.

Delivery Options

Custom Products

We aim to deliver custom products within 3 days in Kenya. For Uganda, Tanzania, Rwanda, Burundi and Ethiopia this may be up to 10 days. As each product is custom made shortly after an order is placed they take a little longer to prepare. Orders will be dispatched as soon as they are ready.

Delivery for products is charged by the item according to your delivery destination, as follows: Kenya Kshs. 300.00 per item /other East African countries Kshs. 500 (5 USD) per item. We currently offer free standard delivery in Nairobi. Please select Kenya standard delivery at the checkout.

Standard Courier Delivery

Standard Delivery items are usually dispatched within 3 working days after the order has been placed,  We aim to deliver within:

3 working days for Kenya
5-7 working days for East African countries
7-10 working days for all other countries.

 

Delivery Restrictions

We deliver anywhere in the world but our policy is not to deliver to PO Box addresses, due to courier restrictions.

Delivery Costs

Our other delivery costs up to 30kg are as follows;

Kenya                   Kshs. 300.00

East Africa           $5.00

International       $ 10.00
Availability times are displayed on each individual product. It will state either:You can also check the delivery cost of your order by adding items to your basket and proceeding to ‘Order Summary’. In this section, you can select which service you would like your order to be sent and the relevant cost. You can also change the delivery destination of the order. Most countries have the option of a Standard or Insured Courier delivery service.

In Stock The item is in stock at our warehouse. Orders are normally processed ready for despatch in 2-3 working days.
Preorder This is a new item and on it’s way to our warehouse. Your order will be dispatched as soon as stock is available, the date shown on Tate Online shop is the date we aim for the item to leave our warehouse and be posted to you.
Please note, payment for items on pre-order will be taken when the order is placed through the website. Other items purchased in the same order which are in stock, will be dispatched immediately.
Out of Stock We are currently out of stock of this item and will update the information shortly or remove from the website. Should you require more information please call our customer services team.

Lead times quoted are given in good faith. They are based on the best available information  at time of purchase. Where any delay occurs we will notify you by email at the earliest opportunity.

Kenya Courier Service

All courier services will be done through the Modern Coast Bus parcel services around East Africa.

International Shipping

If your delivery address is not within the East African Community, you may be subject to import duties, taxes and delivery service charges, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Mode.rne refers each customer to contact their local customs office for further information. Please be aware that cross-border shipments are subject to opening and inspection by customs authorities.

Once an order has been placed and product delivered, the return policy is in effect. Given the product is not what you ordered and or is faulty, Mode.rne will return the product and replace it with the right item.